Returns & Exchanges
At ROCKBROS, we stand by the quality of our cycling and sports gear; if you are not 100% satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the specific items you wish to return to receive a Return Authorization.
Pack Your Gear
Ensure all items are in their original, unused condition with tags attached and placed securely in the original packaging to prevent damage during transit.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing